Terms of Service
NotaryCLT Signings™ Terms & Conditions
Welcome to NotaryCLT Signings™. Please carefully read the following terms and conditions, which govern the use of our services, including general notary work, (inclusive of estate planning signings, loan signings, witness services, and professional administrative services), remote electronic notarization (RENA) facilitation services, apostille services. By engaging our services, you agree to comply with these terms.
General Terms
- All Sales are Final
- No refunds or returns will be issued for any completed service, including notarizations, apostilles, remote electronic notarization facilitation or any other service provided by NotaryCLT Signings™, unless an error was made by the notary public or our internal representative.
- Fees and Charges
- All fees for notary service, apostilles, and other services are clearly outlined on the website and/or transparently communicated to the client through online booking, email or text prior to the service.
- A NC notary has the right to charge travel fees as permitted by North Carolina law, based on distance and location for mobile notary services charged at the federal rate (maximum) and and agreed to in advance by the signer(s).
- Payment for all services is due at the time of service unless other arrangements have been made in advance. We accept cash, check, Zelle, PayPal, Venmo and major credit cards.
- Cancellation Policy
- Clients must provide at least a 24 hours notice to cancel or reschedule an appointment. Late cancellations may incur a fee.
- For mobile services, if the notary arrives at the agreed location and the appointment cannot proceed due to client unavailability, incomplete documents and signer capacity, a trip fee will be charged (see second bullet in Fees and Charges above).
- Disclaimer
- We are not an attorney and we do not employ attorneys, and we do not provide legal advice. We cannot explain or interpret the contents of any document for you, instructing you on how to complete a document, advise you to sign a particular document, or to making decisions regarding legal matters. Clients are encouraged to consult with a qualified attorney for legal matters.
- Our liability is limited to the cost of the services provided. We are not responsible for damages resulting from the improper use of notarized documents.
- Client Responsibility
- The client is responsible for ensuring the accuracy, completeness, legibility and legality of all documents submitted for notarization, apostille, or other services inclusive of verifying the spelling of names, dates, and other important information.
- The notary role is limited to witnessing signatures, verifying identity, and administering oaths where required. We are not responsible for the content of the documents being notarized.
- Any errors or omissions in the documents may result in delays, additional fees, or rejection by government agencies.
- The client is responsible for understanding the requirements and regulations of the receiving agency or country regarding apostilles, translations, and other document authentication services.
- Privacy and Confidentiality
- We are committed to protecting client privacy. Any personal or document-related information shared with us will be handled in compliance with applicable privacy laws.
- Shipping & Delivery
- The client is responsible for all shipping costs, which will be calculated based on the weight and destination of the package, and desired timeframe/urgency of shipment.
- The client is responsible for ensuring that the shipping address is accurate and complete. Any errors or omissions may result in delays or additional shipping charges.
- We offer international shipping services through reputable carriers. However, we are not responsible for any delays, damages, or losses that may occur during shipping. The client is responsible for any custom duties, taxes, or other fees that may be imposed by the destination country.
Specific Services Terms
- General Notary Work
- Identification Requirements: Clients must present valid, government-issued photo identification for all notarization services. Acceptable forms of ID include driver’s licenses, state ID’s, passports, or other identification as permitted by North Carolina law.
- Scheduled Appointments: Appointments can be scheduled online, by phone, or via email and not necessarily required based on availability.
- Rescheduled Appointments: The notary reserves the right to cancel or reschedule appointments due to unforeseen circumstances, including inclement weather, illness, or emergencies. The client will be notified as soon as possible in the event of a cancellation or rescheduling.
- Refusal of Services: The notary reserves the right to refuse service at their discretion, particularly if the client or the requested notarial act appears suspicious, fraudulent, or illegal. It is a crime to ask a notary pubic to perform any notarization that is not in accordance with law.
- Apostille Services
- Standard & Federal Apostilles
- Clients must provide original or certified copies of documents requiring apostille certification. We will not accept altered or incomplete documents.
- We are not responsible for delays or rejections by government agencies. However, we will make every effort to assist the client in resolving any issues that may arise.
- If notarization is required for the documents, the client is responsible for ensuring that the documents are properly notarized before submitting them for apostille services.
- If the documents are already notarized, the client must verify that the notarization meets the requirements of the destination country. If re-notarization is necessary, additional fees may apply.
- Clients may choose from available delivery options, including in-person pickup, standard shipping, or expedited courier services. Additional fees may apply.
- We will provide the client with tracking information once the documents have been submitted to the appropriate state or federal office.
- Apostille processing times vary based on the document type and destination country. An estimated timeline will be provided during consultation but are not guaranteed. Typically, processing times for federal background check apostilles are typically longer than for standard apostilles.
- Out-of-State & Other Apostilles
- We can obtain apostilles for documents issued in other states. However, additional fees and processing times may apply.
- Embassy Legalization
- Embassy legalization is required for documents that will be used in countries that are not members of the Hague Apostille Convention.
- The process for embassy legalization varies depending on the specific embassy or consulate. We will provide the client with detailed instructions and assistance throughout the process.
- Additional fees may apply for document translation, authentication, and legalization services.
By submitting documents for apostille services, the client acknowledges that they have read, understood, and agreed to these terms and conditions and accept full responsibility for the accuracy, completeness, and legality of the documents and for meeting all requirements for the apostille process. Any discrepancies not due to the notary will be at the expense of the client.
- Remote Electronic Notarization (REN)/ Remote Online Notarization (RON) Facilitation
- Defined as: The ability for documents to be electronically signed and notarized by a preferred notary partner in an approved remote online notary (RON/REN) state (the State of North Carolina is not currently approved to do REN or RON). Electronic notarizations are facilitated on behalf of NotaryCLT Signings™ to connect the signer to an approved remote online notary (RON) state. All are conducted based on the compliance of the state law and are recognized by most states and countries. However, it is the client's responsibility to verify whether the receiving agency or country will accept an electronic notarization and electronic signature.
- Eligibility: Remote online notarization (RON) services are available to clients with internet access and compatible devices. All signers must provide valid identification.
- Technology Requirements: Clients are responsible for ensuring their devices meet the technical requirements for video conferencing and e-signature software.
- Recordings: All RON sessions are recorded as required by law by a remote online notary in an approved state that offers RON. By using this service, you consent to the recording of the session via RON notary partners.
- No-Show Policy: If you fail to appear for your scheduled RON appointment within the 10-minute grace period following the designated start time, and we are unable to complete the notarization due to your absence, the following refund policy will apply:
- 50% Refund: You may receive a 50% refund of the service fee
- 100% Credit: Alternatively, you may choose to apply 100% of the service fee as a credit towards a future (1) RON service of equal value
- Communication Efforts: In the event of a no-show, the notary will make reasonable attempts to contact you (the signer[s])
- Exclusions: This policy applies to no-shows only. If the RON session cannot be completed due to technical issues on the notary's end, or other circumstances beyond your control, a full refund or rescheduling will be offered.
By scheduling a RON facilitation appointment, you acknowledge and agree to the terms of this disclaimer.
- Estate Planning Notary Services
- Clients should ensure all estate planning documents (e.g., wills, trusts, powers of attorney) are prepared by a qualified attorney prior to notarization. Notaries nor witnesses provided by NotaryCLT Signings™ hold any liability for the content of the documents.
- If the client(s) has prepared their own estate planning documents, either as a DIY or various online platforms, the client acknowledges that the notary nor any witness(es) provided as a service by NotaryCLT Signings™ hold any liability for the content of any of the documents.
- I am not an attorney and do not provide legal advice. Clients are encouraged to consult with a qualified attorney for legal matters.
- Fees are either a flat fee or based on the number of documents, and any additional services requested, such as printing, courier services and/or need for a shipping label disclosed when services are scheduled.
- Translation Services
- All translations are performed by a trusted partners. These partners certify the accuracy and completeness of all translations.
- A notarized Certificate of Accuracy is included with all translations.
- Legacy Vault Services
- The Legacy Vault service is powered by My Life and Wishes and is subject to the terms and conditions as stated on tothe My Life and Wishes website.
- NotaryCLT Signings™ is an official partner of The Legacy Vault, authorized to sell paid subscriptions, create accounts, and assist clients with concierge services such as scanning and uploading documents for a fee.
- All sales are final and no refunds will be issued except for and by the discretion of NotaryCLT Signings™ on a case-by-case analysis.
- Payment processing services used by NotaryCLT Signings™ in conjunction to subscriptions, are responsible for any issues related to card processing.
- Support for the Legacy Vault is solely provided by My Life and Wishes and can be reached by clicking the Support links found within the Legacy Vault pages.
Amendments
NotaryCLT Signings™ reserves the right to update these terms and conditions at any time. Any changes will be posted on our website and will take effect immediately upon posting.
By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
If you have any questions or concerns, please do not hesitate to contact NotaryCLT Signings.